Real life accounts from library patrons whose lives have been changed for the better by libraries.
Libraries Changed My Life (LCML) is the brainchild of two librarians from two parts of the country. Ingrid is a children’s and teen librarian from New York City. Natalie is a systems librarian from rural Florida. Together we’re hoping to create a place where people can tell their library stories, and those who are questioning the value of libraries can see their amazing impact. LCML is an independent, grassroots movement to spread library love across the country.
Why we’re here:
Libraries are valuable—and valued. In addition to traditional services like book lending, research help and children’s programs (still the services Americans value most), libraries offer free wifi, technology training, free or low-cost public meeting spaces, affordable printing, access to music and the arts, and other services our neighborhoods need.
I am constantly reminded of the importance of communicating effectively. And I am repeatedly convinced that a simple message delivered in a simple way is most (“Communicating Knowledge Management (KM) to Busy Lawyers” by @LawyerKM
Connections Are the Key…
My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections. It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.” I like this approach because it is broad, yet meaningful. It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over.
I carry the KM cards with me at work (and elsewhere). When I need to explain KM to someone, I talk about connections. After my elevator speech, I hand them a card as a take-away mnemonic. “Here’s an easy way to remember what we do,” I say, “the KM department’s email address is on the back.”
The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention. Lawyers are no strangers to jargon. They know it — and will reject it (and you) — the second they hear it.